Problem Solving & Decision Making

 

Duration:  1-day session

 

Anticipate & identify problems

 

1.1 Recognize problem area

•  Define what constitutes a problem and a change
•  Differentiate planned change and deviation from norm or Standard    Operating Procedures(SOPs)
•  Anticipate the problem using logical deduction

 

1.2 Describe and assess the impact of a problem

•  Identify deviations from norm and SOPs based on the symptom identified
•  Identify impact of the problem on one’s immediate area of responsibilities
    and parties Involved
•  Workshop 1

 

Generate and evaluate alternative solutions to a problem


2.1 Generate and select ideas to solve a problem

•  Generate practical ideas relevant to the root causes of the problem
•  Demonstrates lateral (creative) thinking during the stage of the idea generation

 

2.2 Evaluate selected ideas for possible solutions to a problem

•  Generate a list of pertinent criteria necessary to the resolution of the problem
•  Consider the strengths and limitations/constraints of each selected ideas
•  Workshop 2

 

Make a decision and take responsibility for it


3.1 Indicate a preferred solution and devise a plan to implement the selected solution

•   Communicate the preferred solution using the most suitable mode of communication
•  Develop an action plan to implement the selected solution

 

3.2 Evaluate and take ownership of the implemented solution

•  Evaluate effectiveness of the implemented solution
•  Identify preventive measure(s) to avoid similar occurrence in the future
•  Workshop 3

 

More Information Tel.02-1053461-3 # 115 (Sales) or by email salescc-knowledgebase.com

CONTACT

CC Knowledge Base Co., Ltd.

Address:
343/330 Khlong Lamchiak Road,
Nuanchan, Buengkum,
Bangkok, 10230 Thailand


Tel: 02-1053461-3
Fax: 02-1053464

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E-Mail:
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